FAQ (Frequently Asked Questions)

You should receive an e-mail to the e-mail address you entered upon ordering with the complete instructions on how and where to send in ashes to be made into jewelry or keepsake. If you do not receive anything, please make sure of two things:

  1. You completed your order, no payment is pending, and you receive confirmation of your order through your e-mail.
  2. The e-mail from Miracle Memorial did not go to your Spam folder. If it is there, please unspam as you will be receiving messages regarding your order through that same e-mail address.

Here are the instructions below. Address where to send is in the e-mail you receive after ordering.

You will need to send about 1/8th teaspoon of ashes per pendant via USPS First Class Mail/Priority Mail if within the US (or an alternative cheapest method if International) secured inside a double zip loc bag.

****LABELING****

Please label the outside of the zip loc bag with your order# AND the full name of whose ashes these belong to.

Please include the full date or just the year of birth and death for the certificate of authenticity.

On the bag itself, please also write “KEEP” if you’d like me to keep the ashes for up to 30 days for another piece you’d like, or “RETURN” if you’d like me to return to you any ashes leftover, or “SCATTER” if you’d like me to scatter the leftover ashes in a natural body of water.

USPS First Class Mail will suffice for shipping as it should only weigh less than 1oz. Please reply back to me with your tracking number. Do not require signature confirmation because that will cause delays. Other shipping carriers or options are fine (FedEx, UPS, DHL, etc.) as long as the package is trackable.

Send to:

Miracle Memorial
914 Kinwat Ave., Essex, MD 21221 United States

Within the US: Please allow about 14-30 business days for your ash jewelry to be completed, shipped, and delivered to you once I receive your ashes in the mail. During holidays, please allow up to 20-40 weeks, unless you purchase expedited or holiday shipping.

The ashes are not mixed with chemicals other than adhesive. The ashes are not altered or colored, and there is no resin involved. A magnifying glass is used to encase the ashes into the stone, so the beauty of natural ash can be seen more vividly and in detail. Add-ons such as dried flowers, glitter or shimmer, and natural stones, shells, and crystals can be added to the stone alongside the ashes. As much as possible, nothing synthetic is used. The materials used are as real as your memories.

Because most if not all the elements in the stone are natural and neutral, each piece can be worn on any occassion, with any outfit, either casual or formal. You can take and wear your memorial jewrelry with you anywhere, anytime. Miracle Memorial’s cremation jewelry is very versatile, timeless, and classic.

Most if not all of the cremation pieces are small, dainty, and discrete—not big, bright, and conspicuous. The ashes are magnified through the glass in a way that you can still see the cremains very well no matter how small the stone you pick is.

My process is mostly proprietary but involves the fusion of glass with your ashes, but rest assured that your stone will not discolor, rot, or mold throughout the years. As long you follow the care instructions, including not submerging your jewelry in water, it will hold up fine.

I need only about 1/8 tsp per pendant, no matter the size. If you can only provide less, I can work with what you have.

Since every cremate jewelry I make is handmade and not mass produced, each piece will be different from each one. The setting will be the same, but the stone itself will be different. Each stone is unique to the ashes quality, texture, and color. Some ashes have chunky or dark pieces, some are fine like sand and are light. They are all beautiful and can be made to come “alive” in your stone. Also, the findings (jump ring, clasp, etc) may or may not be the same as pictured because I use what supply I have at the moment that will look good with your piece.

The clear glossy shiny top is the clear glass reflecting light from the pictures.

Feel free to take a look at my Instagram for pieces that I’ve done http://instagram.com/miraclememorial

Do not wear around water or condensation. Do not swim, bathe, shower, be in a sauna, or exercise in your jewelry. This is very important not just for the metals but also because DNA is organic material and can mold with overexposure to water.

Keep your jewelry away from direct sunlight and heat. Store in a cool, dark place like a jewelry box. It’s best to keep in an air-tight Zip loc bag.

Do not apply topical products on it such as lotions, creams, powder, essential oils, household cleaning products, etc.

Take off when doing heavy chores, cleaning, gardening, or at the beach where small particles can get stuck in small crevices of your jewelry.

Keep children and animals away from your jewelry where they can pull and tug.

There are no add-ons in any of the main photos of every listing, just ashes. However, not all ashes are the same. Some are dark and have chunky pieces and some are light and are very fine. The look of the stone will completely depend on the texture and size of the ashes you provide. Every stone will be unique for this reason.

Feel free to take a look at my Instagram for pieces that I’ve done http://instagram.com/miraclememorial

The custom jewelry and keepsake pieces require you to send the ashes to me. The instructions should be in your e-mail after ordering. There are other memorial keepsakes that do not require sending in ashes, such as items that have vessels that you can fill at home.

Yes, I accept custom orders. Just send me an e-mail!

Etsy does not allow the sale of certain items that include human ashes. Items including animal ashes however are allowed to be sold on Etsy. If you intend to send me human ashes, you will have to order through my website. If you are using your pet’s ashes, you may order through either my website or on Etsy.

Ordering through my website has its own perks however such as taking advantage of exclusive deals and faster turnaround.

Yes I can use either human or pet ashes. You may also include human hair, animal fur, dirt, or whatever it is I can fit in the stone.

Amazingly, ashes look so different from each other based on color, texture, and size. There is no question that they cannot be mistaken for another. What you send in to me will look just like what you will receive, only magnified because of the glass I use.

Rest assured if you need any memorial jewelry fixes, Miracle Memorial comes with a lifetime guarantee. We want you to be happy with your keepsake for a lifetime, as long as Miracle Memorial is in business. You may return your jewelry to be complimentary repaired or exchanged if the damage is due to the creation process or to no fault of your own, otherwise a small fee is charged according to the severity of the damage. More details will be found in your package’s care instructions on how to properly care and store your jewelry. Contact me directly to discuss more.

I can repair your jewelry, because I desire that you have it with you for a lifetime. If it’s damage due to no fault of your own, I will cover the repair for free. Tarnishing is not considered damage and is a natural process that metals go through. It may come alive again with cleaning and polishing.

You can opt to have it sent back to you, have me scatter them in a natural body of water, or have me keep it for up to 2 weeks if you’d like additional pieces made. After the 2 week period, I will scatter them.

Yes, every piece of jewelry automatically comes with a lifetime warranty. This warranty covers damages that are at no fault of yours. Each order comes with care instructions, so you will need to follow these to avoid damage.

For damages caused by you, you will just need to pay for the shipping both ways and a small fee as low as $10 for minor repairs.

Yes, I can certainly do that! I’ve done that many times before, and they turned out beautiful. Just choose from the many different options for materials to be used on your jewelry while ordering.

Physical/digital gift certificates are available to be purchased and sent directly to the recipient or to you. Gift wrapping options are available at checkout should you choose to pick the item yourself.

I can consider your request through e-mail. Please provide proof of your organization, event, website/social media, and steps in promoting Miracle Memorial in exchange for the donation.
If a jewelry piece is labeled as ‘non-heirloom quality’ it means that it’s more of a fashion or statement jewelry quality. It can still last for years as long as it is handled gently and not worn while doing heavy chores and other rigorous activities. By default, jewelry from Miracle Memorial is heirloom-quality. Only ones that are labeled not to be such are exceptions.

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